KEY ACCOUNT MANAGER

The Key Account Sales Manager (KAM) role is responsible for managing the overall business relationship with the company’s most important customers. Through the development of strong, credible relationships, the KAM works collaboratively with business owners and operators to understand their needs and objectives and ensures value added support through creative business solutions aligned to achieve their objectives while increasing Company sales & profits.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function.

• Develop and maintain strong professional business relationships based on value, trust, and integrity.
• Create and maintain a comprehensive Key Account Strategic Plan designed to act as a roadmap for collaborative efforts throughout the year.
• Mitigate competitive threats by ensuring company’s value proposition is translated into unmistaken value in the customer’s eyes.
• Determine customer needs through a consultative and collaborative approach leveraging value added selling of products & services.
• Become a subject matter expert on industry trends, competitive offerings and other influences impacting our ability to gain market share through profitable growth.
• Analyze sales performance, provide creative business solutions, and steward results through a formal Quarterly Business Review (QBR) process.
• Participate / lead special projects as needed.
• Consistently demonstrate the highest level of responsiveness and integrity in all dealings with prospects and customers.
• Experience in and understanding of multi-site operations within the automotive aftermarket sector a plus.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
• Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.
• Travel will be required up to 50% of the time. Travel regionally via automobile and airline.
• Manage travel related expenses to optimize costs. Submit expense reports in a timely manner.

MARGINAL FUNCTIONS

The individual may be asked to perform other duties as requested.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

An individual qualified for this job must be able to:

• Customer and growth orientated
• Strong negotiating and influencing skills
• Ability to communicate effectively across all levels of management, internal and with the customers
• Adaptability in a fast paced and evolving team
• A high degree of proficiency with Microsoft Office (Word, Excel, PowerPoint)

MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS

An individual qualified for this job must have and maintain the following qualifications:

• Bachelor’s Degree or equivalent work experience.
• 5+ years proven success in managing Key Accounts through value selling / management.
• Valid Drivers’ License.

PHYSICAL DEMANDS OF ESSENTIAL FUNCTIONS

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.
• The individual will be expected to attend trade shows and set up and move bulky show booths and equipment that could weigh up to 90 pounds with assistance as needed.

ENVIROMENTAL CONDITIONS

The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.

• The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.
• Travel is required up to 50% of work time.
• When not traveling, the individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.

*Fully remote position*