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IT Business Relationship Manager - Supply Chain

Department: IT
Location: Memphis, TN

We are seeking a skilled and experienced IT Supply Chain Business Relationship Manager (BRM) to join our dynamic team. As the IT Supply Chain BRM, you will act as a strategic partner between the IT department and the supply chain function, ensuring that technology solutions align with business objectives and drive operational excellence. Your focus will include supply chain processes and technologies that span across procurement, logistics, inventory management, demand planning and vendor management. You will play a crucial role in bridging the gap between business stakeholders and IT, fostering collaboration, and delivering effective technology solutions that support and optimize our supply chain operations.

Responsibilities:

  • Business Relationship Management: Build strong relationships with key stakeholders within the supply chain function, including procurement, logistics, inventory management, demand planning and vendor management. Understand their business needs, goals, and challenges, and translate them into technology requirements and opportunities.
  • Strategic Planning: Collaborate with supply chain leaders to develop an IT strategy that aligns with the overall business strategy and supports supply chain initiatives. Identify opportunities for process improvements and leverage technology to drive operational efficiency and effectiveness. Create and maintain a 3-year technology roadmap that aligns business capability gaps and current technology health to future technology investments.
  • Demand Management: Partner with supply chain leadership to create and maintain a prioritized portfolio of technology projects that have a well-defined scope and business case that provides a maximum return on investment.
  • Solution Design and Evaluation: Collaborate with the IT team to design and evaluate technology solutions that address the identified business needs and requirements. Ensure that solutions are aligned with industry best practices, scalability, security, and compliance standards.
  • Service Management: Partners with internal IT and supply chain leadership to manage service level expectations, ensure service delivery and improve service delivery performance.
  • Governance: Represent the supply chain leadership in internal IT processes requiring business signoff or approvals. Ensure internal IT teams are meeting defined service level agreements (SLA’s)
  • Vendor Management: Collaborate with vendors and external partners to evaluate technology solutions, negotiate contracts, and manage vendor relationships. Stay updated with market trends, emerging technologies, and industry best practices related to supply chain management.

Requirements:

  • Bachelor's degree in Information Technology, Supply Chain Management, Business Administration, or a related field. A master's degree is a plus.
  • Proven experience as a Business Relationship Manager or similar role, preferably within the supply chain domain.
  • Strong knowledge of supply chain processes, technologies, and industry trends.
  • Excellent understanding of project management methodologies and practices.
  • Excellent understanding of Solution Delivery LifeCycle (SDLC) methodologies such as Waterfall and Agile
  • Demonstrated ability to gather requirements, conduct process analysis, and design technology solutions.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with enterprise systems, such as ERP, WMS, TMS, and SCM platforms.
  • Experience in project management (e.g., PMP) and supply chain management (e.g., APICS) is a plus.

Join our team as an IT Supply Chain BRM and contribute to the success of our organization by leveraging technology to optimize our supply chain operations, drive innovation, and deliver exceptional results.

 

 

 

 

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