Department: Operations-OPS

Location: Elkton, MD

SUMMARY

The Warehouse Quality Assurance Lead is responsible for ensuring that the quality of incoming and outgoing product conforms to documented specifications and requirements. The individual in this position will work with operations shipping/receiving and other department to ensure established controls for product quality are maintained.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function.

• Conduct and document quality control inspections according to company procedures.
• Prepare and record quality audits of the shipping, receiving, replenishment, and returns functions.
• Prepare quality control reports by compiling and analyzing data from a variety of sources.
• Collect, analyze, and distribute specific quality control data and reports to internal and external customers. Assist in the collection of productivity data, assembly of reports, and distribution of results.
• Assist in the investigation of non-conforming products, with a focus on preventative and corrective action; conduct root cause analysis to ensure proper corrective action is taken.
• Work with internal and external customer(s) to assist in reconciliation of product and vendor quality issues.
• Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
• Adhere to established company values, practices, policies and procedures at all times.
• Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.

MARGINAL FUNCTIONS

The individual may be asked to perform other duties as requested.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

An individual qualified for this job must be able to:

• Pay attention to details and pursue quality in accomplishing work duties and tasks.
• Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Demonstrate superior organization skills.
• Efficiently and accurately multiply, divide, add, and subtract whole numbers to resolve practical problems.

• Operate a computer—PC proficiency; use spreadsheets and reporting software effectively.
• Understand written instruction and complete appropriate documentation as directed.
• Use a logical approach to troubleshooting issues and prioritizing production needs.
• Recognize problems when they occur and to work toward the solution of those problems.
• Pay attention to details and pursue quality in accomplishing work duties and tasks. Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Handle challenges skillfully, thoroughly, and effectively.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
• Independently take advantage of opportunities to improve or increase skills, abilities and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices in order to get the job done.
• Use equipment, resources and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Perform work in a safe manner at all times.
• Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.
• Do the right thing, even when it is difficult.

MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• At least two years’ experience in a related position, or any satisfactory combination of education and experience demonstrating the knowledge, skills and abilities to perform the above duties.

PHYSICAL DEMANDS OF ESSENTIAL FUNCTIONS

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing quality checks and auditing duties, the individual must be able to move about the warehouse, ascend/descend ladders, position self to access high and low shelves, and move products weighing up to 40 pounds with assistance or motorized equipment as needed.