Customer Operations Intern Job Description

Who We Are

Highline Warren is a vertically integrated distributor of maintenance consumables with unmatched access to the North American market. Headquartered in Memphis, Tennessee, the company operates 21 distribution and manufacturing facilities across North America, offering more than 30,000 products to over 10,000 customers.

Highline Warren provides access to over 400 trusted brands – including national, owned, and private label products – and serves as a strategic manufacturing partner to top retailers across North America. With industry-leading fill rates and a strategic network that reaches 99% of the U.S. population within two days, the company simplifies the supply chain for its customers. Employing more than 1,700 teammates, Highline Warren is driven by people powered performance. For more information, visit our website at www.HighlineWarren.com.

Internship Location: Naperville, IL

Setting: Hybrid (Monday – Thursday Onsite, Friday Remote Flexibility)

Duration: May 25, 2026 – August 8, 2026

Schedule: Monday-Friday, 40 hours/week

Overview of Role

Highline Warren is seeking an ambitious, self-motivated intern to join our Customer Operations team within the Commercial Sales organization. This internship offers a hands-on opportunity to contribute to projects and process improvements that directly support customer retention and sales growth. As an intern, you’ll collaborate with cross-functional teams—including Sales, Marketing, Finance, and Supply Chain—to gain valuable experience in a dynamic, fast-paced industry. This role is ideal for a current student looking to develop real-world business skills while making a measurable impact.

Key Responsibilities

• Process Improvement: streamline manual processes (make less manual)

• eCommerce activities: Customer-facing analysis; internal collaboration designed to increase revenue, streamline processes, driving adoption

• Data/spreadsheet clean-up – create ordering template that can be uploaded

• Customer Master analysis/processes – how to update

Required Skills, Knowledge, and Abilities

• Go-getter personality with an eagerness to learn, willingness to “roll up your sleeves” to get the job done and focus on building relationships within the company.

• Desire to pursue business and direct customer interaction career

• Comfortable with data analytics eg: Microsoft Suite

• Demonstrable logically driven mindset

• Strong verbal and written communication skills

Minimum Experience and Education

• Must be a current junior student at a college or university (rising senior student during the summer internship).