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Inside Sales Manager

Department: 40300 - Installer Sales
Location: Chalfont, PA

The Inside Sales Manager role is responsible for functional leadership of 6-8 Inside Sales Representatives.  Responsibilities include establishing weekly goals, coaching, training, development and establishment of accountability to ensure team objectives are met while maintaining their own book of business.

Essential Job Duties:

  1. Effectively prioritize and assign weekly sales objectives for team members.
  2. Provide coaching and professional development to team members to ensure continuous improvement.
  3. Create a culture of accountability to ensure goals are met through approved cadence and processes.
  4. Continually offer support and formal performance management to the team to ensure objectives.
  5. Effectively leverage Customer Value Proposition (CVP) to retain and grow existing business.
  6. Generate new and repeat sales through value and consultative selling.
  7. Accurately maintain customer files, pricing and notes in CRM system.
  8. Accurately manage budget projections and current performance against targets.
  9. Provide competitive market information essential to understanding pricing, product and competitive trends.
  10. Manage costs of sales including freight or other applicable expenses.
  11. Process customer requests and returns.  Manage credit issues.
  12. Work effectively and cross functionally to address and resolve customer issues.

Education & Experience

Skills & Attributes:

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