Job Title: EDI Support Specialist

Location: Remote
Department: Information Technology

Job Summary

The EDI Support Specialist will be responsible for supporting Electronic Data Interchange (EDI) processes to ensure seamless integration between internal systems and external trading partners. This role involves troubleshooting EDI transactions, maintaining data integrity, and collaborating with cross-functional teams to support order-to-cash and procure-to-pay processes.

Key Responsibilities

• Monitor, maintain, and troubleshoot EDI transactions to ensure timely and accurate data exchange.
• Collaborate with internal teams and external partners to resolve EDI-related issues promptly.
• Support and enhance EDI workflows for order-to-cash and procure-to-pay processes.
• Document EDI processes, configurations, and troubleshooting steps for knowledge sharing.
• Assist in onboarding new trading partners and implementing EDI standards.
• Work closely with ERP and IT teams to ensure EDI integration aligns with business requirements.

Required Qualifications

• Strong knowledge of EDI standards and protocols (e.g., X12, EDIFACT).
• Proven experience in EDI troubleshooting and issue resolution.
• Understanding of order-to-cash and procure-to-pay business processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for working with internal teams and external partners.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment.
• Quick learner with a proactive and collaborative approach.

Preferred Qualifications (Nice to Have)

• 2+ years in an EDI or technical analyst role.
• Experience in a manufacturing or distribution environment.
• Familiarity with SPS Commerce EDI solutions.
• Experience with Epicor EDI HQ platform.
• Knowledge of IBM i (AS/400, iSeries) ERP systems.
• Basic understanding of ERP integration and data mapping.