The Quality Support Specialist will work with subject matter experts (SME) throughout the organization to document our processes and create standard operating procedures, forms and other documents to support our processes. Administering new users and accounts, ensuring data integrity, and maintenance of our electronic quality management system. Independent judgment is required to plan, prioritize, and organize diversified workload, recommends changes in office practices or procedures.

To perform this job successfully, an individual must be able to perform each essential function.

• Create/write standard operating procedures (SOPs), process documents and forms.
• Meet with SMEs to create, review and/or modify SOPs and other document to ensure they meet the current need of the organization.
• Administer and maintain our quality management system. Ensure the integrity of the data within it and be able to create reports out of it.
• Perform a variety of clerical duties, including typing reports and other documents, and providing support as needed. Perform data entry to assist in maintaining databases as requested.
• Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Actively participate on assigned functional and cross-functional team projects, fulfilling task assignments, meeting deadlines, and proactively seeking attainment of team goals.
• Liaison with the business and IT to assist with troubleshooting and software improvements.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
• Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.
• Ability to travel to each manufacturing site to perform internal audits and document plant processes, up to 15% of the time.

The individual may be asked to perform other duties as requested.

An individual qualified for this job must be able to:

• Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills.
• Excellent organizational skills and attention to detail.
• Ability to present complex data in clear, concise text.
• Ability to meet deadlines and to work independently.
• Ability to edit and proofread work of colleagues.
• Analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts, disseminate high-level concepts into details, distinguish true needs from amongst the collection of requirements, and recommend logical and innovative solutions to business problems.
• Proficient with Microsoft Office Suite or related software.
• Understand written instruction and complete appropriate documentation as directed.
• Recognize problems when they occur and to work toward the solution of those problems.
• Pay attention to details and pursue quality in accomplishing work duties and tasks.
• Handle challenges skillfully, thoroughly, and effectively.
• Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices in order to get the job done.
• Use equipment, resources, and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Perform work in a safe manner at all times.
• Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.

An individual qualified for this job must have and maintain the following qualifications:

• 1-2 years related experience.
• Associate degree or more, Bachelor’s degree is preferred.
• SQL query and analysis experience a plus.

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.

The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.

• The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.

The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act and Amendments.