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Senior IT Support Specialist (Onsite)

Department: IT
Location: Memphis, TN

SENIOR IT SUPPORT SPECIALIST

SUMMARY

The Senior IT Support Specialist is accountable for delivering desktop support to both on-site and remote internal customers within the company. This entails effectively overseeing a diverse range of customer calls, emails and in person requests by listening, interpreting, explaining, and understanding their needs. Collaboration within a team is crucial to ensure the highest level of customer service and responsiveness. In addition to providing support, this role involves maintaining and suggesting improvements to client technology, applications, peripherals, and configurations.

Location: Onsite at Corporate Headquarters in Memphis, TN.

ESSENTIAL FUNCTIONS

QUALIFICATIONS

 

 

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